When I obtained for the complimentary lodge that American set up for me, I termed 800-433-7300 and talked to an agent there who, to my shock was struggling to see flights that were offered on USAIR. She instructed me there have been no open seats on any with the early USAIR flights. I used to be online and could see that there have been accessible flights. I basically booked a flight to confirm it to her.
LIES. American Airlines has lied to me repeatedly. My bag did not get there for the airport. I was looking ahead to an extended timeframe with the carousel and no baggage arrived out for my flight. Nor did anybody from your baggage Workplace that experienced a transparent view on the carousel appear out to mention nothing at all might be coming. I checked on the Business office and so they then mentioned there was NO Purpose why my suitcase shouldn’t have arrived. They were being to deliver my suitcase to me at my lodge. At 2:24 PM I obtained a cellphone call from a recorded information indicating my bag was picked up and will be shipped in just 6 hours. LIE. I known as the delayed baggage selection and was advised it was picked up at 3 PM and could well be shipped in 6 several hours. LIE. I checked on line this evening and it mentioned it was picked up at 3 PM and could be sent in six hrs. LIE.
Had wonderful consumer service sine 1/17. Been pulled off the FRA flight and stayed for two days in Philly. Now 1/19 I'll resume my flight to FRA with approximately par documentation. To my shock the ticket agent within the check in counter were absolutely rude, not helpful and envisioned me to seek out my baggage which was checked in over the seventeenth Which I was unable to retrieve Once i was pulled off the flight on Sunday.
Flt 1999 from FLL on11-22-15 was a large number. Was delayed for the reason that all baggage was not loaded as a result of rain,then the baggage was loaded improperly, we taxied back again to your terminal, fixed the luggage after which you can we would have liked fuel due to the fact we were delayed. We waited for someone to return to unlock the gasoline tank(that procedure) for at least forty mins.
This was totally unfair to me- I compensated for any seat and got 1/2 seat, I paid out excess for “excess area” and got no room. This was a very unpleasant working experience for me.
Experienced an on-line reservation set to go and when wanting to submit it told me to start above – I identified as a agent instantly and stated they might see the value I was quoted but when refreshed when up $120 – Challenging to believe that they might not stand by what they may see on the web – I ended up needing to pay back the extra $a hundred and twenty since I essential People specific flights – once more hard to think they'd not stand beside the online value – really high-priced
Please Observe, [American Airlines does reserve the right to request beginning documents for travellers underneath the age of 2 yrs].
On our final excursion the leg with the journey from lax to Dallas was the worst I’ve ever experienced .The seating was so tight I couldn't read a magazine due to the tightness of the seating I think the airplane was an A 320 ,you should Make contact with me there are actually a few issues with regards to the service on the whole,thanks, Brian Galbally
Stranded in San Diego, CA. Made an effort to phone customer relations selection, but Web content lists the same number as cargo range. Is that this to prevent cellphone calls. Waited above two hrs to get a return call from reservations.
I didn't have any bags to examine! Why does AA Purchaser Service proceed to lie about motives that the flight was overbooked? The ticket agent told me the flight was overbooked.
I was overcharged for a third piece of baggage on a world trip United states to Uruguay. I have tried using making use of the web site electronic mail to try to obtain a refund; no response.
Looking at the article in Yahoo! a couple of AA rep crafting “deaf and dumb” on their own baggage is impolite and they have earned greater than a bogus apology. you just lost a shopper.
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Our flight from Greenville, SC to Dallas arrived on time but we ended up necessary to stay within the aircraft on tarmac for nearly ninety minutes causing many to miss out on connecting flights. AA screwed up again–not a soul pleased with becoming treated like cattle; you haven't appreciated your prospects.